FAQ
Do you ship to my country?
Yes. We proudly ship worldwide! Our tracked shipping is always free of charge, with no minimum purchase.
How long does shipping take? When will I receive my order?
Depends on your country. Regions and estimated delivery time are listed below.
- 7-10 Business Days - United States, Canada, United Kingdom, Australia, New Zealand.
- 10-21 Business Days - Other Countries.
Tracking numbers will be sent to you via email 2-5 days after placing an order.
We strive to ship all items on-time. However, in rare cases, it could take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship.
My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note it could take up to 7 days for shipping activity to update.
Have your tracking number on hand? You can track your shipping status in www.17track.net
Do you offer a guarantee? Can I return my items?
Of course. We offer an extended 90 days guarantee!
If you aren't 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@cuckoo-capsule.com
Please include the email address associated with the order and detail the issue - include photos if possible. We always aim to respond within 3 business days or less, and refunds will be processed within 5 business days.
Can I change or cancel my order?
Sure! You could cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: support@cuckoo-capsule.com
What methods of payment do you accept?
We accept ALL major credit cards, PayPal, and Apple Pay.
Do I need to pay import duties?
No, you do not.
Still have a question? No problem!
Email us at support@cuckoo-capsule.com